Privacy Policy

1. Introduction

This Privacy Policy governs the collection, use, storage, and disclosure of personal information by king96 ("we," "us," "our") in connection with your access to and use of our online gaming platform at https://king96.cam. We recognize the importance of protecting your personal data and are committed to handling it responsibly in accordance with applicable data protection laws and industry best practices.

This policy applies to all users of king96 services, including players who register accounts, visitors who browse our website, and anyone who interacts with our customer support team. We encourage you to read this policy carefully to understand how your information is managed.

2. Information We Collect

king96 collects several types of information to provide, maintain, and improve our services:

2.1 Personal Information You Provide

When you register an account with king96, we collect the following personal information:

• Identity Information: Full name (as shown on your Indonesian KTP or government-issued ID), date of birth, nationality, gender
• Contact Information: Email address, mobile phone number, residential address, postal code
• Account Credentials: Username, password (stored in encrypted form), security questions and answers
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, GoPay, DANA account details), transaction history
• Identity Verification Documents: Copies of your Indonesian KTP (Kartu Tanda Penduduk), passport, driver's license, or other government-issued identification; selfie photographs holding your ID document
• Communication Records: Customer support chat logs, email correspondence, phone call recordings (where permitted by law and with notice)

2.2 Information We Collect Automatically

When you use king96 services, we automatically collect certain technical and usage information:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, device identifiers
• Usage Data: Pages viewed, features accessed, games played, bets placed, time spent on platform, click patterns, navigation paths
• Location Data: Approximate geographic location based on IP address (to comply with jurisdictional restrictions)
• Cookies and Similar Technologies: Session cookies, persistent cookies, web beacons, local storage data (see Section 8 for detailed cookie policy)
• Transaction Data: Deposit amounts, withdrawal requests, payment method used, transaction timestamps, bonus claims

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction verification data from banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, GoPay, DANA)
• Identity Verification Services: Confirmation of identity document authenticity from third-party KYC verification providers
• Fraud Prevention Services: Risk assessment data to detect suspicious activity and protect against fraud
• Marketing Partners: Referral source information if you reach king96 through affiliate or marketing channels

3. How We Use Your Information

king96 uses the collected information for the following purposes:

3.1 Service Provision

• Create, manage, and authenticate your gaming account
• Process deposits, withdrawals, and other financial transactions
• Enable gameplay across sportsbook, casino, and other gaming products
• Track your gaming activity, bets, winnings, and losses
• Apply and manage bonuses, promotions, and VIP tier benefits
• Provide customer support and respond to inquiries

3.2 Security & Compliance

• Verify your identity and age (21+ requirement) through KYC processes
• Prevent, detect, and investigate fraud, money laundering, and other illegal activities
• Enforce our Terms & Conditions and protect the integrity of our platform
• Comply with legal obligations, including anti-money laundering (AML) regulations and licensing requirements
• Monitor for problem gambling behavior and implement responsible gaming measures

3.3 Platform Improvement

• Analyze usage patterns to improve website functionality and user experience
• Conduct research and analytics to optimize game selection, odds, and platform performance
• Test new features and troubleshoot technical issues
• Personalize content and recommend games based on your preferences

3.4 Marketing & Communication

• Send promotional emails, SMS messages, and push notifications about bonuses, tournaments, and special offers (with your consent)
• Notify you of account activity, deposit confirmations, withdrawal status, and security alerts
• Invite VIP players to exclusive events and provide personalized rewards
• Conduct customer satisfaction surveys and gather feedback

4. Legal Basis for Processing (GDPR Compliance)

For users in jurisdictions covered by data protection regulations such as GDPR, king96 processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contract with you (Terms & Conditions) and provide gaming services.
• Legal Obligation: We must process your data to comply with KYC, AML, age verification, and licensing requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, balanced against your privacy rights.
• Consent: For marketing communications and non-essential cookies, we obtain your explicit consent, which you may withdraw at any time.

5. How We Share Your Information

king96 does not sell your personal data to third parties. However, we may share your information with the following categories of recipients:

5.1 Service Providers

We engage trusted third-party service providers to support our operations:

• Payment Processors: Banks and e-wallet providers to process deposits and withdrawals
• Game Providers: Pragmatic Play, Microgaming, NetEnt, Evolution Gaming, and other software suppliers to deliver gaming content
• Identity Verification Services: KYC and AML compliance providers to verify your identity
• Customer Support Tools: Live chat platforms and helpdesk software providers
• Cloud Hosting: Data storage and server infrastructure providers
• Analytics Services: Website analytics and usage tracking tools

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

5.2 Legal & Regulatory Authorities

We may disclose your information to law enforcement, regulatory bodies, or government agencies when:

• Required by law, court order, or legal process
• Necessary to comply with licensing conditions or regulatory investigations
• Needed to protect king96's legal rights or defend against legal claims
• Essential to prevent fraud, illegal activity, or threats to public safety

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or business restructuring, your personal data may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

6. Data Security

king96 implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All sensitive data (passwords, financial information, identity documents) is encrypted using SSL/TLS protocols during transmission and AES-256 encryption at rest.
• Access Controls: Personal data is accessible only to authorized employees and service providers on a need-to-know basis, subject to strict confidentiality agreements.
• Secure Infrastructure: Our servers are hosted in secure data centers with physical security, fire protection, and redundant systems.
• Regular Audits: We conduct periodic security audits and vulnerability assessments to identify and address potential risks.
• Account Protection: Players are encouraged to use strong passwords, enable two-factor authentication (where available), and keep login credentials confidential.

While we take reasonable precautions to protect your data, no method of transmission over the internet or electronic storage is 100% secure. You acknowledge that you provide information at your own risk.

7. Data Retention

king96 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

• Active Accounts: Data is retained while your account remains active and for the duration of your relationship with king96.
• Closed Accounts: After account closure, we retain transaction records, identity verification documents, and essential account information for at least 7 years to comply with financial, tax, and regulatory requirements.
• Marketing Data: If you unsubscribe from marketing communications, we retain your email address on a suppression list to honor your opt-out preference.
• Legal Holds: Data may be retained longer if required for pending legal disputes, investigations, or regulatory inquiries.

Once the retention period expires, we securely delete or anonymize your personal data so it can no longer be associated with you.

8. Cookies & Tracking Technologies

king96 uses cookies and similar technologies to enhance user experience and analyze website traffic:

• Essential Cookies: Required for basic website functionality, such as authentication, security, and session management. These cannot be disabled.
• Performance Cookies: Collect anonymous usage data to understand how visitors interact with our website and identify areas for improvement.
• Functional Cookies: Remember your preferences (language, currency, layout settings) to provide a personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertisements and measure campaign effectiveness.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies may affect certain website features.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Correct inaccurate or incomplete information in your account.
• Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
• Right to Restriction: Limit how we process your data under certain circumstances.
• Right to Data Portability: Receive your data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: Opt out of direct marketing communications or processing based on legitimate interests.
• Right to Withdraw Consent: If processing is based on consent, you may withdraw it at any time without affecting prior processing.

To exercise these rights, contact king96 customer support at [email protected] (email displayed as plain text only). We will respond to your request within 30 days, subject to verification of your identity.

10. International Data Transfers

king96 operates internationally, and your personal data may be transferred to, stored in, or processed by service providers located outside Indonesia. When we transfer data across borders, we ensure adequate safeguards are in place, such as:

• Standard contractual clauses approved by data protection authorities
• Transfers to countries recognized as providing adequate data protection
• Compliance with binding corporate rules or certified frameworks

By using king96 services, you consent to the international transfer of your data as described above.

11. Children's Privacy

king96 services are strictly for individuals aged 21 years or older. We do not knowingly collect personal information from anyone under 21. If we discover that a minor has registered an account, we will immediately terminate the account and delete all associated data. Parents or guardians who believe a minor may have provided information to king96 should contact us immediately.

12. Changes to This Privacy Policy

king96 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. The "Last Updated" date at the top of this page indicates when the policy was last revised. Material changes will be communicated via email or prominent notice on our website. Your continued use of king96 services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how king96 handles your personal data, please contact us:

• Email: [email protected] (display as plain text only)
• Live Chat: Available 24/7 through the website
• WhatsApp: +62 812 3456 7890 (display as plain text only)

We are committed to addressing your privacy concerns promptly and transparently.